Type of Request We Couldn't Accommodate

Type of Request We Couldn’t Accommodate

We are busy customizing pet sitting plans for owners all of the time but sometimes, based on the client’s stated request, there comes the request that we just cannot fill.  On this note, we occasionally get asked what type of jobs or requests we haven’t been able to meet so we thought we would pass the following example along for information only purposes.

Okay, we get several types of requests for pet care who have specific needs that need to be met.  More often than not, we can help the owners 🙂  There are some situations, however, where we believe we cannot help them.  An example of that would be as follows (names removed of course because this post isn’t intended to belittle anyone in any shape or form):

The owner wrote us, “My cat will need a vet visit to get a fresh bandage on his surface wound on his leg, as well as 3 home care visits (with pill meds) over the week I’m gone. He wears a cone so he doesn’t try to get at his leg, but is able to eat and drink with it on, when bowls are filled. The vet is less than 1 mile from my house in [left blank].”

We declined this job for the following reasons:

“…For us to pet sit him would require much more than three visits a week but rather two visits per day to ensure the following:

  • The cone is staying on
  • His wound isn’t getting any worse
  • The food and water dishes remain at capacity

…I hope this information helps you.  This email might not be what you’re expecting to receive (where we’re advocating using another service rather than our own) and though we’re a business with a goal to make money, our core focus is the welfare of pets for theirs’ and their owners’ sakes 🙂

We would love the opportunity to pet sit for you and your kitty in the near future, however, and look forward to the honor of doing so.

If you have any questions, I would be more than happy to help you.  Please don’t hesitate to contact me!”

The above is just an example of a time where we’ve had to turn down a job because we felt that our services weren’t in the best interest of the pet  as defined by the owner’s request.  What was our suggestion you may ask?  We suggested boarding the cat at the veterinary clinic.  Why?  We felt that it would’ve been cheaper for the owner to board the cat where the cat could be monitored by the veterinarian/staff as opposed to paying our rate of $35.00 per day, for a minimum of two visits per day, in conjunction with the $30.00 Vet Visit charge for taking their cat to its appointment.  Since this was an expected budgetary concern for this pet owner, they didn’t get back with us wanting us to perform the visits at a minimum of two per day with one visit on their day of departure (if they left in the morning) and one on their day of return (if they returned in the evening).

Bottom line:   We deeply care about our clients and their pets all the way from the pet’s personal care to the budgetary concerns of the owners.  Consequently, there are those times where we feel that we cannot meet those specific needs such as in the above example.