Reservation Notices and Changes Mid-Stream

Reservation Notices and Changes Mid-Stream

Sometimes we get general questions about our cancellation policies or changes that are made mid-stream (when a service is already in progress), so we thought we shed a little light on what they (our policies) are 🙂

Because we limit the amount of sleepover guests we accept on a nightly basis, we recommend a week’s notice (a week from the time you need to board your pup with us).  On or around major holidays, however, it is recommended that a four to six week notice (consider this is a minimum as Christmas reservations start coming in as early as June) ­is given when making a reservation request.

Additional Notes
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  • No reservation deposit is required;
  • Mid-stream changes to the reservation to a service in progress does not constitute a refund.  A credit, however, may be given, which is determined on a case-by-case basis;

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Common Q&As Associated with Reservations and Cancellations

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  1. Q:  Do we accept last-minute reservations?
    A:  Yes, we do if we have the space.  Actually, it is quite often we do accept last-minute requests from existing clients 🙂
  2. Q:  Will I have to pay a cancellation fee for changes to my reservation?
    A:  No, you will not.  However, you just won’t receive a refund if the service is already in progress.
  3. Q:  Do you offer the pet taxi service, too, on a last-minute basis?
    A:  Absolutely if we do if we possibly can.  It just depends on our schedule.  We do our very best to meet the needs of our clients and their fur-kids at all times!
  4. Q:  Do you charge more for last-minute requests or negate discounts normally offered because of the last-minute request?
    A:  Nope, we do not 🙂

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As always, if you have any questions, don’t be shy!  Please let us know!